Complete redevelopment of 15 public websites for Sumner-Bonney Lake School District
Research, development, user testing, launch, follow-up development, and assessment of 15 public websites.
Improve usability and findability of sites, fix search, respond to user feedback.
Familiarization with existing platform, user environment, and current stakeholders, including internal teams, multiple rounds of user testing and feedback, exploration of frameworks and layouts, process user statistics and launch feedback and respond with follow-up development and reporting.
Managing expectations and time, avoiding "design by committee" issues, significantly expanded timeline.
Communicate early and often, consistent updates, reach out to existing teams and the public for direction on specific issues, work with both internal stakeholders and the public to find compromise on contentious aspects, choose to delay until ready instead of launching half-baked product.